Here you’ll find the most asked questions. Is your question not here? Please contact us.
When can I expect my order?
Have you placed your order on a weekday before 16:00? Then your order will be shipped the same day. After this time the order will be shipped one day later. Your order will be delivered by PostNL. Sundays and holidays are an exception to this rule.
Do I have to pay shipping costs?
When you place an order above €50,00 you pay no shipping costs. Do you place an order under €50,00? Then an amount of €3,95 will be added to your total amount.
Can I track the status of my order?
Once your package is shipped, you will receive a shipping confirmation with the Track & Trace code to track your package.
My package has not been delivered, what to do?
It may be that your package has been delayed by the carrier. We therefore advise you to first look carefully at the track and trace code. Herein is indicated when the package will be delivered.
If the track and trace code indicates something strange you can contact our customer service. Our customer service will help you further.